Abstract: “Inclusive built environment is conducive to full participation of persons with disabilities (PwDs) and their enjoyment of equal opportunities. Nonetheless, built environment that is designed and constructed as accessible is not enough because poor management may render a built facility inaccessible or non-inclusive to PwDs. Disability awareness of the property management industry is thus essential for achieving an inclusive built environment for a society. This research aims to investigate the current state of provision of disability awareness training to employees by the property management companies in Hong Kong. With the findings of a structured questionnaire survey and two in-depth interviews, the research reveals that the provision of disability awareness training remains at a low level. Besides, local property management companies are not prepared for disability inclusion in their premises. Recommendations then follow.”

Keywords: accessibility, disability awareness, disability discrimination, inclusive built environment, training