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Proceedings of

International Conference on Future Trends In Computing and Communication FTCC FTCC 2013

"FACTORS INFLUENCE RESTAURANT CONSUMERS\' PERCEIVED VALUE AND SATISFACTION"

CHENG LING TAI CHIH PEI CHIEN HSUEH HSUN TU
DOI
10.15224/978-981-07-7021-1-18
Pages
87 - 92
Authors
3
ISBN
978-981-07-7021-1

Abstract: “The article proposes a model that related the mediating role of perceived value in the reltionships among ambience, facilities aesthetics, staff appearance, food quality and food aesthetics and sumer\'s dining satisfaction. Data was collected from consumers who had dining experience in the most recent month.. A total of 400 questionnaires were distributed, of which 224 were successfully replied respondents, yielding a usable response rate of 56%. Multiple regression analyses were used for hypothesis testing. The results of this article show support the hypothesis that quality of food and the aesthetic presentation of food have apositive influence on perceived value. The results also show tht perceived value plays a mediating role in the relationship of food quality, food aesthetics and customers satisfaction. Our finding contributes new evidence to dispute views in previous studies, while at the same time offering important implications for both research and practice.as illustrated by”

Keywords: customers satisfaction, perceived value, ambience, facilities aesthetics, staff appearance, food aesthetics, food quality

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