Abstract: “The Discrete Event Simulation (DES) approach has become a popular technique for problem solving in healthcare, as it provides a very realistic picture of the actual system. A simulation–based operational paradigm by means of the SIMUL8 software suite was implemented in the Department of Laboratory Medicine (DLM) of the "San Paolo” Hospital in Naples (Italy), as support of the Business Process Management (BPM) methodology, to analyse and improve the performances the current working performances”

Keywords: Healthcare Management; Performance Evaluation; Discrete event simulation; business process management; department of laboratory medicine