Abstract: “Artificial Intelligence is getting as smart as human and it is capable of replacing humans in many fields, for example, in medical and in education fields or in business. One of the reasons to use AI was for customers service and care. In this study, the researcher has developed a simulation program Chatbot to assist the authorities on the fishing license, by collecting some samples and information from a helpdesk center. The researcher then used this data to analyze and design responding format of the program, which was developed by Dialogflow and Python. Program efficiency and users satisfaction can be examined through an evaluation form, with is classified into five rating scales with two points of view: program design and use as well as program response and accuracy. The program design and use are focused on efficiency, feature and process, chat design and reliable analysis. The results of the program design and use can be explained as follows: practical delivery was 4.35 in ratin”

Keywords: Chatbot, Customer Care, Artificial Intelligence, National Language Processing